By using ba.com you agree to the use of cookies. This offer cannot be applied against bookings where a voucher or cash refund has been previously requested, You booked prior to 3 March 2020 for travel due to have started by 28 February 2021, You booked from 3 March 2020 onwards for travel due to be completed by 30 April 2022. British Airways has cancelled 90 flights because of a planned strike by French air traffic controllers on Tuesday. Currently, Etihad had suspended or announced suspension of flights to the following destinations: Emirates has suspended the following flights (as of March 22): Jet2 has cancelled all flights and holidays departing from the UK until April 30. As of Saturday 14 March 2020, flights from London Heathrow to Prague are continuing to operate, but with some cancellations, in spite of local entry restrictions. Applies to customers with bookings made prior to 3 March 2020 for travel due to have started by 28 February 2021. What should I do if I have already started my journey and need to make a change? Yes, these are included. Kenya: Until April 16, only citizens and residents of Kenya can fly to Kenya. This means you’re free to book flights operated by our partners, such as American Airlines, using your voucher. When you subscribe we will use the information you provide to send you these newsletters. Yes, the voucher can be used on any routes sold by British Airways with the exception of bookings on Sun-Air. The voucher can be used on any British Airways marketed route with a BA flight number. British Airways has cancelled more than 400 flights due to a drop in passenger numbers caused by Covid-19, the airline has announced. Customers will be notified with new voucher details as soon as possible. Colombia: As of March 16, only Colombian citizens and residents are allowed to fly to Colombia. As the situation is fluid and can change quickly, we advise you to check with your flight provider before you travel. Jan 24, 2020. BRITISH Airways have been accused of not booking passengers on other airlines if their flight has been cancelled due to the strike. The Giants are looking for their first win of the season. A voucher may only be redeemed towards a new British Airways Holidays booking made once you have received the voucher. Change booking Terms and Conditions, If you decide you no longer want to travel, you can cancel your booking and we’ll give you a voucher to the same value for a future booking. Please visit Manage My Booking to quickly and easily find the options available to you if your flight has been cancelled. Malta: All flights to and from Malta until April 10. What happens if I've paid extra for seating or baggage? Thai nationals returning to the country require a 'Fit to Fly' health certificate and letter issued by the Thai Embassy or Thai Consular Office at the destination from which they are returning, or by the Thai Ministry of Foreign Affairs. Your voucher can be used as payment, or part payment, for a new future booking. Find out more about how we are supporting Executive Club Members tier status and benefits here. Please note: vouchers cannot be used towards a flight only booking when part paid using Avios. Central Europe: Gdańsk, Cracow* and Wroclaw*, Kiev and St. Petersburg, Italy: Bologna, Rome, Florence, Genoa, Milan, Naples, Turin and Venice, Nordics: Ålesund, Kristiansand, Linköping, Sandefjord and Växjö, United Kingdom and Ireland: Belfast, Inverness, Humberside and Durham, Bengaluru: last flight departing from Schiphol on March 23, Saint Martin, Washington, and San Francisco: last flight departing from Schiphol on March 24, Kigali/Entebbe, Quito/Guyaquil, and Montreal: last flight departing from Schiphol on March 25, Havana, Bogota/Cartagena, Fortaleza, and Vancouver: last flight departing from Schiphol on March 26, Lagos and Kuala Lumpur/Jakarta: last flight departing from Schiphol on March 27, Accra, Cape Town, Kilimanjaro/Dar es Salaam, Aruba/Bonaire, Rio de Janeiro, Paramaribo, San José/Liberia, and Mumbai: last flight departing from Schiphol on March 28, Bahrain, Chengdu, Dammam, Edmonton, Hangzhou, Houston, Kuwait, Las Vegas, and Minneapolis: already suspended, Flights to mainland China have been suspended until April 24, Flights to Tehran suspended until April 30. Can you use a voucher to book codeshare or partner airline flights? 6. Voucher conditions apply - find out more. Due to high demand it may take a few days before the voucher confirmation is processed and a response received. Yes, you will be able to claim a voucher which can then be used to book another reward flight in the future. "Although we know this may be disappointing for some customers, we hope that by announcing this now, it will provide more notice and certainty for you all.". Can you get a voucher if you’ve already taken advantage of the no change fee policy and changed a flight? Call volumes are extremely high at the moment due to the unprecedented circumstances so please bear with us if it takes some time for us to help with your booking. Check your travel status on their website. Ukraine: All flights to Kiev have been cancelled. Turkey: Flights to Istanbul will be operated without passengers until March 22. Lithuania: All flights to and from Lithuania until March 30. Due to travel restrictions related to COVID-19, customers travelling to the United States from South Korea (ICN) must visit an airport Exit Screening Station, located at Terminal 2 departures level near B counters, to receive a Health Screening Certificate prior to checking in with an agent. Flights to Larnaca and Paphos are currently suspended. Cuba: From March 23 (midnight) only Cuban nationals and foreign residents will be allowed to enter Cuba and all those arriving will have to stay in quarantine for 14 days. Yes. Visit Manage My Booking to quickly and easily find the options available to you if your flight has been cancelled. I have only paid a deposit on my holiday booking, am I eligible for a voucher for this amount if within the specified book and travel period? Suriname: Passengers are not allowed to disembark in Suriname. Please remember to follow the advice if you’re travelling to Scotland, Wales or Northern Ireland. 7. Please contact us if you need to speak to us directly, we’re here to help. However we will honour the date at which you submitted your voucher application. Find information on discounted COVID-19 tests (UK only) if required to enter your destination. Due to high demand it may take a few days before the voucher confirmation is processed and a response received. Avios can only be credited to the credit card holder who made the original payment, who must be a member of the British Airways Executive Club. I’ve already cancelled my flight. 6. The intending passenger must also produce evidence of a health insurance policy which provides coverage of at least USD $100,000 in case of Covid-19 infection in Thailand. BA’s flights from London Heathrow to … Every key surface is disinfected after every flight and we clean our aircraft from nose to tail every day. The world’s most popular flight tracker. Your new trip booked with your voucher must be fully completed by 30 April 2023 (departure and return). A number of changes will come into effect over the next few days, Get the latest Yorkshire breaking news and updates delivered straight to your inbox - sign up for free email updates. Grenada: Any non-national who has been to China (People’s Rep.), South Korea, Iran, anywhere in Europe (including UK) or United States in the last 14 days will not be allowed to travel. You will receive your voucher by email within seven days of your application. Sometimes they’ll include recommendations for other related newsletters or services we offer. 8. When you’re not consuming food or drink, your face mask must be placed back on and must cover your nose and mouth at all times. Will travel vouchers that have already been redeemed be eligible for travel up until 30 April 2023 if you want to change your booking again? British Airways has also cancelled a number of flights, although it hasn't confirmed how many. If you are travelling, please check our COVID-19 testing page for the UK Government rules, exclusive discounted testing and further information. Canada: As of March 17, only Canadian nationals are allowed to fly to Canada. Flight only bookings can be exchanged up to the close of check-in. You can fly to Nice for £1 - if you're a BA executive member Credit: Getty. EasyJet is about to cancel the majority of its flights. This in spite of the law which states they have to do so. Can I use my voucher to pay some or all of the balance on an existing holiday booking? What is our book with confidence commitment? BA is also cancelling 14 departures and arrivals serving destinations in Italy, France and Albania from Gatwick. You will receive your voucher by email within seven days of your application. Cancellation Terms and Conditions. However we will honour the date at which you submitted your voucher application. No, you are not eligible to receive a voucher. BA are cancelling six roundtrip flights from Heathrow to Singapore every other day starting from March 15. The airline is currently waiving its change fees for passengers who want to rebook their flights a later date. Once the Avios offer has been chosen, customers cannot subsequently convert to a voucher or cash refund instead. The flag carrier has been forced to reduce their flight options due … Continued suspensions in other parts of Europe, as previously announced, including the delayed start of some seasonal routes as well as flights to and from Amsterdam (AMS), Barcelona (BCN), Frankfurt (FRA), Madrid (MAD) and Munich (MUC) Paris (CDG) and Zurich (ZRH) through early May, or later, based on guidance from the U.S. government and customer demand. Barbados: If you are due to travel to Barbados and have visited China (People’s Rep.), South Korea, Iran, Italy, Europe (including UK) and United Sates in the past 14 days you will be subject to mandatory quarantine period. IATA: NCE ICAO: LFMN. When can a booking be exchanged to receive the voucher? Please check their website to find out if your flight has been affected. The vouchers are non-transferable but we recognise that some of the original customers may no longer be able to travel - so we ask that the new booking contains at least one of the travellers from the original booking. Applies to customers with bookings made from 3 March 2020 onwards for travel completed by 30 April 2022. Our. Vouchers are non-refundable and non-transferable. "Borders closures and heavy restrictions have been imposed in some regions along with self-quarantine requirements. British Airways (BA) has cancelled a number of flights to Milan due to a drop in demand. What happens if you book a flight that’s cheaper than the value of the voucher? Alternatively, you can call us and we’ll talk you through your options. Please note you will not be refunded any Avios points related to the original booking. No, if you have taken a voucher it cannot be converted to a cash refund in the event that your original flight does not operate. If you’re transferring, you still need to meet the requirements to be able to fly. Jamaica: Foreign visitors who have travelled to China (People’s Rep), Hong Kong, Macau, Taiwan, Japan, Iran, Singapore, France, Germany, Italy, Spain, South Korea, and United Kingdom in the last 14 days will not be allowed to travel. Kosovo: Flights to and from Kosovo until April 15. 1. Can I combine my voucher with Avios towards a new flight, hotel, car or holiday booking? Rearranging disability assistance, meals and seat choices . As of March 17 no incoming passengers on Quito and Guayaquil. We’ll … And with our protective measures on the ground and in the air, you’ll be safe every step of the way. Peru: On March 16, European flights in Peru were banned for 30 days. Please make sure your contact details are up to date in Manage My Booking so we can get in touch with you. Below are the cancelled flights with UK departures on Tuesday 7th August. Date changes must be made, or cancellation (in exchange for a voucher) must be requested at least three weeks prior to travel. News & Advice. You can check the status of your flight below or with our app. The company published a reduced flight schedule until April 24, which mainly affects travel to Europe, Asia and the Middle East. Something went wrong, please try again later. i. The value of any non-changeable hotel and/or experience products is excluded from the voucher credit. Portugal: All flights to and from Portugal until further notice. Suspending flights from New York (JFK), Boston (BOS), Chicago (ORD), and LAX to LHR gradually over the next seven days to reaccommodate passengers and crew. Your new trip booked using a voucher must be fully completed by 30 April 2023 (departure and return). Kazakhstan: All flights to and from Kazakhstan until April 3. If your journey starts outside of the UK, we recommend you check the equivalent website in your country. Austria: Austria has imposed entry bans on a number of countries, including the Netherlands. Bosnia: All flights to and from Tuzla (Bosnia) until April 3. Costa Rica: Only citizens and residents of Costa Rica can fly to Costa Rica from March 19 to April 12. Will the voucher I've requested in exchange for my British Airways Holidays package be ATOL protected? We’ve also applied a 6-month extension to any current Executive Club vouchers. If you would like to change your booking you can choose from one of the following options. This offer is only available for bookings made directly through ba.com or offline via one of our Contact Centres, where one or more flights has been cancelled by British Airways. Customers currently in Cyprus, Dominican Republic, Morocco, Tunisia, Mauritius and Spain, due to local restrictions will be returning home earlier than planned, and will be contacted by the company. What are the rules for customers coming into the UK? We have reduced the ‘balance due’ date for all new and existing bookings that include a hotel and/or car. Your voucher will be sent as an email and must be redeemed in accordance with the instructions provided. If your holiday package (flight with hotel/car) is still scheduled and has not been cancelled you can choose to cancel your trip and claim a voucher for the full value of your holiday (for use up to 30 April 2023) up to 7 days after the government announcement is made, or the day of your outward departure (must be requested before flight check-in closes), if sooner. A free cancellation flight allows you to cancel your flight for free, with no charges from the airline, but it doesn't necessarily entitle you to a refund. If you meet the government’s exemption requirements, you may be asked about the exemption and could be asked to present supporting documentation. Once the voucher request has been submitted, the voucher will be non-refundable and can only be used for future bookings. Travellers can change their booking without having to pay a change fee and if you decide you don’t want to travel at all, you can cancel and receive a voucher to the same value for future travel. Bookings made prior to 3 March 2020 for journeys that are due to have started by 28 February 2021, Bookings made from 3 March 2020 onwards for journeys that are due to have been completed by 30 April 2022. British Airways has cancelled all flights to and from Italy until at least April 4 due to the lock-down of the entirety of Italy. 2. Norwegian has announced it is cancelling around 3,000 flights between now and mid-June and has advised customers to stay up-to-date if they are set to fly with them. For flight + hotel and flight + car packages, one voucher per booking will be issued. Parking bookings can be cancelled free of charge under the flexible parking cancellation policy. With a two-hour journey time, you'll be landing in Nice before you know it, but not before you've enjoyed our award-winning service. Dubai–Ho Chi Minh: Until March 24, passengers can only travel from Ho Chi Minh to Dubai as directed by Vietnamese authorities. Trinidad and Tobago: From March 16, Trinidad and Tobago Government have made the decision to restrict entry into Trinidad and Tobago for all foreign visitors for 14 days. Check the airline website for further restrictions that are in place. Cancellation Terms and Conditions. The company said it plans to recommence from May 1, a decision they will keep under constant review. Poland: All flights to and from Poland until March 28. Prices and availability are subject to change. If you’d like to use your Future Travel voucher, please contact us so we can assist you with your booking. If you have an eVoucher you can find details on how to redeem it here. Since March 19, KLM has only been allowed to transport Austrian residents to Austria (via Amsterdam). If you are entering the UK, please check the latest travel advice and entry rules on the FCDO website. Latest British Airways news on flights, arrivals and departures. Rwanda: Only passengers may be picked up. Yes. You can find out more about our food service and special meals here. Flights to KL in June cancelled. Slovakia: All flights to and from Slovakia until April 3. Can I claim a voucher retrospectively? China. Phoned up BA and got through in about 30 mins. BA has also cancelled all flights to and from Italy in response to the lockdown. In these unprecedented times we know how important it is for you to have flexibility. If, at the time you request a voucher, your holiday is unable to proceed due to government advice, restricted entry in your destination and/or flight cancellation, the full value of the amount paid will be included in the voucher credit. Please contact us if you need further assistance, we are here to help. Details of these severely reduced schedule can be found on the. To check if your flight has been affected, check your flight status here. Huddersfield are set for more time without their influential halfback. South Korea: Flights from Amsterdam to Seoul Incheon will for the time being be cargo-only until March 28. British Airways is currently running a limited number of flights for essential workers. See route maps and schedules for flights to and from Nice and airport reviews. What bookings are eligible for a voucher? Check your flight status online. 2. Find out more. 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Passengers travelling from the Schengen area to Hong Kong will have to spend 14 days in quarantine. To make a “date change only” to a British Airways Holidays booking please call our contact centre. We’re … All customers will be subject to quarantine. Latvia: All flights to and from Latvia until April 14. Moldova: Wizz Air has suspended selected flights (France and Spain) to and from Moldova until March 31, and suspended all other flights until March 31. If you need to change your booking or cancel and request a voucher, you can do this online. To and from Paris Charles de Gaulle, links from both Heathrow and London City airport have been grounded. KLM will continue to fly to Kuala Lumpur for the time being. I have applied for a voucher, but I still see my flight in Manage My Booking. Russia: All flights to and from Russia until April 3. Dozens of Eurostar trains cancelled, British Airways and easyJet offer chance to switch flights ... Nice Strasbourg, as well as the joint French-Swiss airports of Basel and Geneva. Norway: All flights to and from Norway until April 3. News & Advice. Here is the most up-to-date list of the flight cancellations and restrictions across the major airlines: Due to increasing travel restrictions, and faced with a sharp decline in demand, the company will be reducing its flight capacity by up to 90 per cent over the next few days. Check the UK Government’s site for the latest travel advice and entry requirements by destination. You can claim a voucher to the value of your booking, valid for travel until 30 April 2023, if: Vouchers can be used as payment, or part payment, for a future booking. If you meet the government’s exemption requirements, you may be asked about the exemption and could be asked to present supporting documentation. Additionally, you won’t need to stop your journey if you’re connecting to a destination elsewhere, but you still need to comply with the entry requirements for your final destination. 8. Due to the ongoing situation regarding COVID-19, the Foreign Commonwealth Office have advised against all but essential travel. Welcome! You must book a quarantine hotel and arrange COVID-19 tests. Kuwait: All flights to/from Kuwait are suspended until March 23. Spain: All flights to and from Spain until April 3. ATOL protection applies to confirmed package holidays originating from the UK and selected EU countries, therefore once you have exchanged your voucher for a future Flight + Hotel or Flight + Car booking, that holiday will be protected under the ATOL scheme. Jan 23, 2020. Use this form to log in to your account or to create an account for the British Airways executive club. We’ll issue vouchers in the same currency as your original payment. Dubai–Mauritius: until April 2, passengers can only travel from Mauritius to Dubai as directed by Mauritian authorities. Yes. You will receive a voucher which will equate to the full value of the original booking (cash & Avios combined) and can be redeemed against future bookings. Italy: Flights to/from Italy are suspended until March 28. China: Virgin Atlantic has suspended Heathrow-Shanghai flights until April 19. Taking Avios as an alternative to the cash element paid for your ticket means you’ll receive a 100% bonus compared to Avios purchased at the standard rate. On their website it said: "We will proactively contact all customers due to travel up to and including April 16 to offer a range of flexible options, including moving their holiday to a later date.". No, if you have completed the voucher application form, there is no further action required. KLM will continue to fly to Bogota and Cartagena for the time being. Does the booking have to be made in your name? To say thank you to Executive Club Members, we've extended Tier status by 12 months and made it easier to retain and upgrade status too. Visit our expenses and compensation page to learn more. If you booked via a travel agent, please contact them directly to discuss further arrangements for your booking. Czech Republic: All flights to and from Czech Republic until April 3. You can change the dates and destination of your booking without incurring a change fee, although you will need to pay any difference in price. Are hotel, car or experience bookings made separately to flight bookings eligible to receive the voucher? As a guide, a face mask could last up to four hours, so please make sure you bring enough for the duration of your trip. Date changes must be made, or vouchers requested before check-in closes, 6. However, if your flight has been cancelled you are eligible for a voucher, regardless of your booking or travel dates. If you booked through a travel agent, and booked your seating directly with British Airways then you or your travel agent can contact us to apply the seating credit to the new booking. Vouchers are not eligible to be used in payment or part-payment towards an existing holiday booking. Our travel insurance partner Allianz Assistance now offers medical assistance cover for COVID-19 for customers in the UK and some other countries. Yes, the voucher can also be put towards a new British Airways Holidays purchase. If, at the time you request a voucher, your holiday is unable to proceed due to government advice, restricted entry in your destination and/or flight cancellation, the full value of the amount paid will be included in the voucher credit. Travel restrictions change on a constant basis. Please ensure you do this prior to coming to the airport. Your new trip booked with your voucher must be fully completed by 30 April 2023 (departure and return). Please note: vouchers cannot be used towards a flight only booking when part paid using Avios. If your holiday package (flight with hotel/car) is still scheduled and has not been cancelled you can choose to cancel your trip and claim a voucher for the full value of your holiday (for use up to 30 April 2023) up to 7 days after the government announcement is made, or the day of your outward departure (must be requested before flight check-in closes), if sooner. Travel vouchers that have already been redeemed can either be exchanged for another voucher valid for travel up to 30 April 2023 or, for journeys that are due to have been completed by 30 April 2022, you can change your booking in line with our book with confidence commitment. Georgia: Selected flights (Italy, Spain, France, Austria, Germany, Hungary) to and from Georgia have been suspended until April 3. Transfer in Nairobi is allowed. Voucher conditions apply -. See voucher information for further details. If there is a difference in price from the original booking, any increase is payable by you at the time of re-booking and any decrease is refundable with a voucher. Will the voucher have any new booking restrictions? Italy: All flights to and from Italy until further notice. Yes, these are included. On March 22, KLM will operate flights to Guayaquil to pick up passengers. Date changes and voucher exchanges requested for flight + hotel and flight + car package bookings must be made a minimum of three weeks before departure if travelling after 1 January 2021. You could also be entitled to compensation for a delayed or cancelled flight under certain circumstances. British Airways B747-400 G-CIVO BA273 Los Angeles Technical Diversion. What happens if you’ve booked through a travel agent or third party? You must complete the UK Government’s declaration form for international travel if you are travelling outside the UK from England.